Privacy Policy

Last Updated: June 2026

At pawcalm, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or purchase from our store. We comply with the UK Data Protection Act 2018, the EU GDPR, and applicable US State Privacy Laws (CCPA/CPRA).

Who We Are (Data Controller)

•        pawcalm

•       Address: London, United Kingdom

•       Email: support@pawcalm.online

•       Phone: +44 7000 000000

Information We Collect

•       Identity & Contact Data: Name, email, phone number, billing and shipping address.

•       Transaction Data: Details about payments and products purchased. (Full card numbers are never stored — handled by encrypted third-party processors.)

•       Technical Data: IP address, browser type, device info, time zone.

•       Usage Data: How you interact with our website.

•       Marketing Data: Your preferences for receiving marketing communications.

Legal Bases for Processing (UK & EU GDPR)

•       Contractual Necessity: To fulfill your order and deliver your goods.

•       Legitimate Interests: Fraud prevention, website security, customer service improvement.

•       Legal Obligation: Tax, accounting, and consumer protection compliance.

•       Consent: For marketing emails and non-essential cookies.

US State Privacy Rights (CCPA/CPRA)

•       Right to Know: Request the categories of personal data we collect and share.

•       Right to Opt-Out: We do not sell your personal data. You may opt out of cross-context behavioral advertising.

•       Non-Discrimination: We will never deny service or change prices based on privacy rights exercised.

How We Share Your Data

•       Payment processors (Stripe, PayPal) for secure transactions.

•       Logistics partners (Royal Mail, DHL, FedEx, UPS) for delivery.

•       Legal authorities if required by law.

•       International transfers use Standard Contractual Clauses (SCCs) to ensure GDPR compliance.

Cookies

We use cookies to remember your cart, analyze traffic, and personalize your experience. You can manage preferences via our Cookie Settings banner or your browser settings.

Data Retention

•       Order information: Retained for at least 6 years (UK/EU tax compliance).

•       Marketing data: Retained until you unsubscribe or withdraw consent.

Your Rights

•       Access: Request a copy of your data.

•       Correction: Fix inaccurate information.

•       Deletion: Request erasure (subject to legal requirements).

•       Object/Restrict: Stop specific processing activities.

•       Data Portability: Receive your data in a machine-readable format.

To exercise these rights, email us at support@pawcalm.online.

Security

We use SSL/TLS encryption for all data transmissions. Access to personal data is strictly limited to authorized personnel on a need-to-know basis.

Children's Privacy

pawcalm services are intended for adults only. We do not knowingly collect data from children under 16 (EU/UK) or 13 (USA).