At pawcalm, we aim to deliver your order as quickly and reliably as possible.

Order Processing

Detail	Info
Order Cutoff Time	5:00 PM (GMT)
Handling Time	1–3 Business Days (Mon–Fri)
Transit Time UK	3–5 Business Days
Transit Time Europe	5–10 Business Days
Shipping Cost	FREE on all orders

Shipping Carriers

•       Royal Mail (UK)

•       DHL, FedEx, UPS (Europe & International)

•       Carrier may vary depending on supplier fulfillment location.

Order Confirmation & Tracking

After your order ships, you will receive a confirmation email with a tracking number. You can track your order directly on the carrier's website.

Shipping Locations

We ship within the United Kingdom, France, and all EU member states. We do not ship to P.O. boxes, APO, FPO, or DPO addresses.

Lost Packages

•       If your order has not arrived within 30 business days, please contact us.

•       Verify your shipping address and check with neighbors or building staff.

•       Contact the carrier with your tracking number.

•       If officially declared lost, contact us at support@pawcalm.online — we will reship or issue a full refund.

•      Pawcalm is not responsible for packages lost due to incorrect address information provided by the customer.

Contact Us

pawcalm

Address: London, United Kingdom

Email: support@pawcalm.online

Phone: +447970766073

Hours: Monday – Friday | 9:00 AM – 6:00 PM GMT